PDF pagePrint page

Overview

Screen recording is becoming a standard tool for effective remote management of large numbers of computer-based employees. PROXY/ScreenRecording is the first enterprise-class solution that makes large-scale, 24x7x365 recording a technically and economically feasible option. PROXY/ScreenRecording is used to record tens of thousands of desktops in thousands of call center and back-office sites around the world.

  • Reliability

PROXY/ScreenRecording has been tested and proven in the most demanding of enterprise conditions, so you know recordings will always be there when you need them.

  • Scalability

The PROXY/ScreenRecording server-based approach enables customers to record hundreds of sessions simultaneously on off-the-shelf hardware. No other independent solution comes close.

  • Performance

Sometimes incoming calls end abruptly, before screen recording can even be initiated. And, a large number of these short calls simultaneously can bring down any recording server. PROXY/ScreenRecording is specially designed to handle these resource-intensive, real-world scenarios.

  • Cost-effectiveness

PROXY/ScreenRecording generates ultra-small recording files which lead to much lower overall storage costs. You can now turn on PROXY/ScreenRecording all day, every day, on all your machines for less than 1GB a day per machine.

  • Flexibility

PROXY/ScreenRecording is available in the form of a Software Developer's Kit (SDK), so it is easy to integrate and customize it to fit with your call center and/or back-office applications.

Key Features

  • Server-based screen recording

All screen recording activity takes place at a centralized server, minimizing local machine CPU usage while maximizing scalability with dedicated hardware.

  • Efficient recording file storage

Highly optimized screen capture and proprietary file compression technologies enable PROXY/ScreenRecording to generate recording files at just 1/26 the size of standard video files.

  • Windows Media Conversion utility

PROXY/ScreenRecording now includes a utility to convert screen recording files from proprietary Proxy format to universal Windows Media format, so your supervisors can play back recordings with standards Windows Media players.